FlyHire Connections ("FlyHire," "we," "us") provides managed operations services — including phone answering, appointment scheduling, and customer communications — to U.S. small businesses and their customers. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact information you or the business you're working with provide: name, phone number, email address, and mailing address.
- Service details related to the business you contacted: appointment requests, vehicle or service information, quotes requested, and scheduling preferences.
- Communications records: call logs, voicemails, text message history, and notes created while handling your request.
- Website data: basic analytics such as pages visited and referring links.
2. How We Use Information
- To answer calls, schedule appointments, send confirmations and reminders, and respond to inquiries on behalf of the businesses we serve.
- To operate, maintain, and improve our services.
- To comply with legal obligations and enforce our agreements.
We do not sell personal information.
3. SMS / Text Messaging
Consent. By providing your phone number to us or to a business we serve — by phone, in person, by web form, or in writing — and agreeing to receive text messages, you consent to receive appointment confirmations, reminders, follow-ups, and service-related messages from that business's number operated by FlyHire. Consent is not a condition of purchase.
Message frequency varies based on your appointments and inquiries. Message and data rates may apply.
Opt out at any time by replying STOP to any message. Reply HELP for help, or contact info@flyhireconnect.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver messages.
4. Sharing of Information
- With the business you contacted: information you provide while we handle calls or messages on that business's behalf is shared with that business.
- Service providers: telephony, scheduling, and hosting vendors that support our operations, bound by confidentiality obligations.
- Legal requirements: when required by law, subpoena, or to protect rights and safety.
5. Data Retention & Security
We retain communications records only as long as needed to provide services and meet legal obligations, and we use reasonable administrative and technical safeguards to protect them.
6. Your Choices
You may request access to, correction of, or deletion of your personal information by emailing info@flyhireconnect.com. You can opt out of text messages at any time by replying STOP.
7. Contact
FlyHire Connections
Email: info@flyhireconnect.com